Maharashtra Cabinet Approves Aggregator Policy For App-Based Ride Services, Focus On Passenger Safety

The Maharashtra state cabinet has approved the implementation of an aggregator policy for app-based vehicle services across the state. The decision was taken during a cabinet meeting chaired by Chief Minister Devendra Fadnavis.

In accordance with the Supreme Court’s directives, a committee headed by Sudhirkumar Srivastava was earlier constituted to draft the policy. Based on the committee’s report and the provisions of the Motor Vehicles Act and related rules, the state government has now introduced the new policy framework.

Under this policy, vehicle owners wishing to operate app-based services must comply with several safety requirements to ensure passenger protection. Notably, for women opting for ride-pooling services, the option to travel exclusively with female drivers and co-passengers will be made available for enhanced safety.

Applicants must adhere to the Information Technology Act, 2000, and follow all applicable guidelines. Aggregators must have a compliant app or website that meets security standards, including features like real-time GPS tracking, emergency contact options, and thorough background verification of drivers.

Additionally, drivers must undergo training from recognised institutions, and both drivers and passengers must be covered under insurance. A robust grievance redressal mechanism will also be mandatory to promptly resolve passenger and driver concerns.

In the coming days, a detailed rulebook for implementing the aggregator policy in Maharashtra will be published separately.